As a consumer, you have the right under the Finnish Consumer Protection Act to cancel a distance purchase within 14 days without giving any reason. On this page you will find instructions for cancelling an order, returning products and making a complaint about a defective product.
Right of cancellation (14 days)
The cancellation period ends 14 days after you have received the last product of your order. Using the right of cancellation does not require a reason.
How to cancel an order
- Notify us unambiguously of the cancellation within 14 days of receiving the product, for example by email to info@autonlatauskaapelit.fi. Include your order number, your name and the products you are returning.
- You will receive a confirmation from us that we have received your cancellation notice, together with return instructions.
- Send the products back without delay and no later than 14 days after giving the cancellation notice. Pack the products carefully, preferably in the original packaging.
Return address
Ollikainen Automotive Oy
Kallisenhaara 3
90400 Oulu
Return costs
When cancelling, you are responsible for the direct costs of returning the products. Keep the return receipt until you have received your refund. If the product is defective or you have received the wrong product, the return is free of charge for you.
Refunds
We will refund all payments received from you, including the original delivery costs at the rate of the least expensive delivery method we offer, without delay and no later than 14 days after receiving your cancellation notice. However, we may withhold the refund until we have received the products back or you have shown that you have sent them.
The refund is paid using the same payment method you used when placing the order, unless otherwise agreed with you. Receiving the refund does not cause you any costs.
Examining the product and diminished value
You may examine and try the product in the same way as you would in a shop. If the product has been used or handled more than is necessary to establish its nature and characteristics, we have the right to deduct an amount corresponding to the diminished value of the product from the refund.
Exceptions to the right of cancellation
Under the Finnish Consumer Protection Act, there is no right of cancellation, among other cases, when the product has been manufactured or modified according to the customer's requirements or clearly to meet personal needs (for example a made-to-order product).
Complaints about defective products
If a product is defective, damaged in transport or the delivery is incomplete, contact our customer service as soon as possible after noticing the defect at info@autonlatauskaapelit.fi. Include your order number and a description of the defect; photos speed up processing.
We are liable for defects in the products in accordance with the Finnish Consumer Protection Act. In the event of a defect, we will agree with you on repair, replacement or another remedy provided by the Consumer Protection Act, and we will cover the return costs of a defective product. See also the terms of delivery.